Refund policy

Zenova Refund Policy

At Zenova, we’re committed to helping travelers pack smarter, save space, and travel with less stress.
We stand behind the quality of every VacPaq product and want you to feel confident in your purchase.

If you’re not completely satisfied, we offer a 60-day money-back guarantee so you can shop risk-free.

60-Day Money-Back Guarantee

We’re confident you’ll love your VacPaq.
That’s why we encourage you to use it for at least 14 days to experience its full benefits before considering a return.

If you’re still not satisfied after 14 days — and within 60 days of delivery — you can request a refund.
Refunds apply to the product cost only; shipping fees (if applicable) are non-refundable.

To initiate a return, contact us at the contact page or use the form on our Contact Us page.
Please include your Order Number or the email address used at checkout to help us locate your order faster.

Damaged or Defective Items

We take great care in ensuring your order arrives in perfect condition.
If your item arrives damaged or defective, please notify us within 72 hours of delivery by emailing us at the contact page with clear photos of the issue.

We’ll review your case and, if approved, send a replacement at no extra cost.

Please note:

  • Minor dents or marks on outer packaging are not considered product damage.

  • VacPaq does not refund or replace items damaged by normal wear, misuse, or accidents.

Order Cancellations

You may request to cancel or change your order within 24 hours of purchase.
After that, your order may already be in processing and can no longer be canceled.

If canceled within the 24-hour window, your refund will be processed within 7 business days.

Refund Processing

Once your return is approved and processed, you’ll receive a confirmation email.
Refunds are issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Lost or Missing Packages

If your order is lost or marked as delivered but you haven’t received it, please contact us at the contact page.
We’ll help you investigate the issue with the courier and determine the best resolution.

Please note: Zenova is not responsible for packages lost or stolen after delivery confirmation but will do its best to assist in resolving the situation.

Policy Updates

Zenova reserves the right to update or modify this Refund Policy at any time without prior notice.
By purchasing from our website, you agree to the terms outlined above.

For any questions or assistance, please contact us at the contact page.