Shipping policy
Zenova Shipping Policy
At Zenova, we want your experience to be as seamless as your travels.
That’s why we offer free shipping on all orders — no surprises, no extra fees.
Order Processing
All orders are processed within 1–3 business days after being placed.
Once your order has been handed over to our shipping carrier, you’ll receive an email with your tracking information.
During peak travel seasons or holidays, processing times may extend to 5–7 business days due to higher order volumes.
Estimated Delivery Times
Delivery times depend on your location and local carrier performance. Below are the average shipping estimates once your order is dispatched:
🇺🇸 United States: 4–7 business days
🇪🇺 European Union: 4–7 business days
🇬🇧 United Kingdom: 4–7 business days
🇨🇦 Canada: 5–10 business days
🌍 Other International Locations: 7–14 business days
Please note: Delivery times are estimates only.
VacPaq cannot guarantee specific delivery dates, as delays may occur due to customs, weather, or carrier-related factors beyond our control.
Order Confirmation & Tracking
You will receive a confirmation email immediately after placing your order.
Once your order ships, a second email will include your tracking number and a link to follow your shipment’s progress.
If you haven’t received a tracking update within 5 business days of placing your order, please contact us at the contact page.
Incorrect or Incomplete Addresses
Please double-check your shipping details before submitting your order.
If you notice an error, contact us at the contact page within 24 hours of placing your order so we can make corrections before shipping.
If your order has already been processed or shipped, we may not be able to make changes.
VacPaq is not responsible for delays or losses caused by incorrect shipping details provided by the customer.
Delayed or Lost Deliveries
While we always strive to deliver quickly, unforeseen circumstances can occasionally cause delays (e.g., weather, customs, carrier backlogs).
If your order appears delayed or tracking hasn’t updated for several days, we recommend contacting the carrier directly for the most accurate information.
If your package is marked as delivered but you haven’t received it, please check with neighbors or your local post office.
If it still cannot be found, contact us at the contact page and we’ll do our best to assist you.
Please note that once your order has been handed to the courier, VacPaq is not responsible for lost or stolen packages, though we will always do our best to help you resolve the issue.
Shipping Policy Updates
VacPaq reserves the right to update or modify this Shipping Policy at any time without prior notice.
By placing an order on our website, you agree to the terms outlined in this policy and any future revisions.
For questions or assistance with your order, please reach out to our support team at the contact page.